Skip to Footer

    FAQFAQ: Frequently Asked Questions about Ordering & Payment

    • Free shipping on orders over 45 €

    Alpecin Logo
    • Caffeine DMG
    • Grey Attack
    • About us
    • FAQ
    Alpecin Logo
    Alpecin Logo
    • Caffeine DMG
      Caffeine DMG
      • Grey Attack
        Grey Attack
        • About us
          About us
          • FAQ
            FAQ
            • Contact
            int - English

            After placing your order, you'll receive an order confirmation via email. Once your parcel has been dispatched, you'll also receive a shipping confirmation with a tracking link to follow your delivery.

            Please note that if you've ordered multiple products, they might be delivered in separate shipments. In this case, your tracking link will include multiple tracking numbers so you can track each delivery individually.

            We only offer the following payment options:

            • Credit card (Amex, Visa, Union Pay, Maestro, Mastercard)
            • Apple Pay and Google Pay
            • PayPal
            • Klarna Invoice

            The invoice will be sent to you via email after your order has been dispatched. It's for your information only, as the amount has already been paid using your chosen payment method.

            Sometimes your order might be delivered in multiple shipments. Please check your shipping confirmation again to see if you've received multiple tracking numbers. If you can't find any further information or need assistance, please contact our customer service. We're happy to help!

            To do this, fill out the cancellation form from your order confirmation or click on this link: Right of Withdrawal.

            Unfortunately, completed orders cannot be changed. However, you do have the option to cancel your order and place a new one.

            To the general FAQs

            Can't get enough of hair?

            Your chance for more: Get expert hair care advice and be among the first to learn about new Alpecin products.

            You can unsubscribe from the newsletter at any time. By signing up, you agree to the terms of service and the privacy policy.

            Products

            • All Products
            • Caffeine DMG Shampoo
            • Caffeine DMG Serum
            • Caffeine DMG Shampoo + Serum
            • Grey Attack MAX
            • Grey Attack Beard & Temples Colour Booster

            About us

            • About the Brand
            • The Alpecin Story
            • Research

            Help & Support

            • Shipping & Delivery
            • Returns Policy
            • Contact
            • FAQ
            • Accessibility

            Follow us

            • All Products
            • Caffeine DMG Shampoo
            • Caffeine DMG Serum
            • Caffeine DMG Shampoo + Serum

            Payment methods

            • Amex Logo
            • ApplePay Logo
            • GooglePay Logo
            • Klarna Logo
            • Legal Notice
            • Data Protection
            • Terms of Service
            • Dr. Wolff Website
            © 2026 DR. KURT WOLFF GMBH & CO. KG
            Grey Attack MAX
          • Grey Attack Beard & Temples Colour Booster
            • About the Brand
            • The Alpecin Story
            • Research

            • Shipping & Delivery
            • Returns Policy
            • Contact
            • FAQ
            • Accessibility

            Follow us

          • Maestro Logo
          • MasterCard
          • PayPal Logo
          • UnionPay Logo
          • Shipping methods

            Cookie settings
          • Revoke Contract
          • int - English