Frequently Asked Questions
Do you have questions about Alpecin? In our FAQ, you will find frequently asked questions and answers about products and more!
Frequently Asked Questions about Products
Should I use the Caffeine DMG Shampoo and the Caffeine DMG Serum at the same time?
You can easily combine the Caffeine DMG Shampoo and the Caffeine DMG Serum, but it's not absolutely necessary to use both products at the same time.
What's crucial is that your hair and scalp receive a daily dose of Caffeine DMG.
We recommend using the shampoo on days when you wash your hair and the serum on days when you don't.
When should I use Grey Attack MAX?
Grey Attack MAX is ideal for men who have their first or already slightly more gray hair and want a quick colour result. It is best suited for light brown to black hair as a natural hair color. WARNING: Can cause violet discolouration on white hair.
What changes with the optimized formula of Grey Attack MAX?
The new version of Alpecin Grey Attack MAX is characterized by a higher concentration of active ingredients. As a result, a quicker visible result can be achieved.
Frequently Asked Questions about Ordering & Payment
What's the status of my order?
After placing your order, you'll receive an order confirmation via email. Once your parcel has been dispatched, you'll also receive a shipping confirmation with a tracking link to follow your delivery.
Please note that if you've ordered multiple products, they might be delivered in separate shipments. In this case, your tracking link will include multiple tracking numbers so you can track each delivery individually.
What payment options are available?
We only offer the following payment options:
- Credit card (Amex, Visa, Union Pay, Maestro, Mastercard)
- Apple Pay and Google Pay
- PayPal
- Klarna Invoice
Where can I find my invoice?
The invoice will be sent to you via email after your order has been dispatched. It's for your information only, as the amount has already been paid using your chosen payment method.
Frequently Asked Questions about Shipping & Delivery
What are the shipping costs?
The shipping costs depend on the country of the delivery address, as we ship from Germany. You can find the list of shipping costs per country on the Delivery & Shipping page.
How long is the delivery time?
The expected delivery time depends on the country of the delivery address, as we ship from Germany. You can find the list with the expected duration until your parcel reaches you on the Delivery & Shipping page.
Do you offer express delivery?
Currently, we do not offer express delivery.
Frequently Asked Questions about Returns & Refunds
How can I cancel my order?
To do this, fill out the cancellation form from your order confirmation or click on this link: Right of Withdrawal.
How do I return an item?
The return is done through a cancellation. The customer is responsible for the shipping costs of the return.
Where should I send the return?
The address for the return can be found on the withdrawal form.