RETURN POLICY
Last updated March 18, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at shop-us@alpecin.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Dr. Wolff USA Distribution Inc
Attn: Returns
RMA #
300 Cedar Lane Suite A
Edison, NJ 08817
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Any items on orders over $200
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- Orders over $200 are considered a business to business transaction and are ineligible for returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: