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After placing your order, you will receive an order confirmation via email.

Please note that if you order multiple products, they may be delivered in separate shipments.

Typically, your order should arrive within 3–4 business days.

We offer the following payment options only:

• Credit Card (Amex, Visa, Union Pay, Mastercard)
• Apple Pay and Google Pay

The invoice will be sent to you by email after your order has been dispatched. It is for information purposes only, as the amount has already been paid using your chosen payment method.

To return an item, please email customer service at shop-us@alpecin.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address: 

Dr. Wolff USA Distribution Inc 
Attn: Returns 
RMA # 
300 Cedar Lane Suite A 
Edison, NJ 08817 
United States   

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.  

You can find more information in the

Unfortunately, completed orders cannot be changed. However, you have the option to withdraw from your order and place a new one.

Currently, we only offer shipping within the United States.

The shipping cost is $5, and shipping is free for orders over $50.

The delivery time is 3–4 business days.

Currently, we do not offer express delivery.

To return an item, please email customer service at shop-us@alpecin.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address: 

Dr. Wolff USA Distribution Inc 
Attn: Returns 
RMA # 
300 Cedar Lane Suite A 
Edison, NJ 08817 
United States   

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.  

You can find more information in the

You can find the return address in the

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.