Terms & Conditions

These terms and conditions govern your use of the website located at http://www.alpecin.com/en-cp (the “Website”). The Website is operated by Dr. Kurt Wolff GmbH & Co. KG, Johanneswerkstraße 34-36, 33611 Bielefeld, Germany for browsing, brand content, and account registration.

Product purchase, checkout, and fulfilment are handled by FIC Shareco Limited incorporated and registered in England and Wales with company number 05016010 with registered office at Icon 1, 7-9 Sunbank Lane, Altrincham, WA15 0AF (“THG”), who acts as the merchant of record and seller to you for orders placed via the Website.

• Website Operator: The Website located at http://www.alpecin.com/en-cp ("Website") is legally operated by Dr. Kurt Wolff GmbH & Co. KG, Johanneswerkstraße 34-36, 33611 Bielefeld, Germany (“Dr. Wolff”).

Dr. Wolff USA Distribution Inc., 228 Park Avenue S #25124 New York, NY 10003 USA (“Dr. Wolff US”), a wholly owned subsidiary of Dr. Wolff, acts as a service provider to Dr. Kurt Wolff and may maintain or manage the Website on behalf and under the instructions of Dr. Kurt Wolff.

• Scope: These terms apply solely to your use of the Website (including browsing, account registration, and non‑checkout interactions). They do not govern the sale of goods. Product sales, checkout, and fulfilment are managed by THG. See Part B for THG’s checkout and sales framework.

If you do not agree to these Terms, please do not access or use the Website. For questions regarding the use of the Website, please contact shop-us@alpecin.com

By using the Website, you agree to be bound by these Website Terms of Use.

• We may update these Website Terms from time to time. Changes will be notified via an announcement on the Website. Your continued use after changes take effect indicates acceptance.
• We may modify or withdraw the Website (in whole or part) without notice. We will not be liable for any modification or withdrawal of the Website or its content.

By registering on the Website, you warrant that:

• All personal information provided for Website registration is true, accurate, current, and complete, and you are not impersonating any person or entity.
• Products are purchased for private domestic use and not for resale.
• You will promptly notify us of any changes to your personal information at shop-us@alpecin.com

Note: Any account or data provided during checkout is handled by THG under its own terms and privacy notices (see Part B).

• We process personal data related to Website use in accordance with our separate Privacy Policy and Cookie Policy available on the Website.
• Checkout‑related data processing (orders, payments, fulfilment, and customer service) is conducted by THG under THG’s privacy and cookie notices (see Part B).

We may validate information you provide for Website registration or security purposes against appropriate third‑party databases to prevent fraud. Any such processing is conducted in accordance with our Privacy Policy and applicable law. Checkout payment validation and fraud checks are performed by THG (see Part B).

You agree to use the Website only for lawful purposes and not to:

• Upload or transmit viruses, malware, or material designed to interfere with normal operation of a computer or the Website.
• Upload or transmit defamatory, offensive, or obscene content.

You agree to indemnify, defend, and hold us (and our officers, directors, employees, and suppliers) harmless on demand from and against all claims, losses, costs, and expenses (including reasonable legal fees) arising out of:

• Your breach of these Website Terms; or
• Any liabilities arising from your Website use; or
• Any other person accessing the Website using your personal information.

This indemnity relates to Website use only.

The Website may include links to external sites or services beyond our control, including the checkout operated by THG. We are not responsible for external websites or their content and do not endorse them. Your use of such sites is subject to their terms and policies. For checkout and sales, see Part B. The Website address is http://www.alpecin.com/en-cp

Website content is protected by copyright, trademarks, database rights, and other intellectual property rights. All materials and content remain our property or that of our licensors.

• You may display content on your device, store content electronically for personal, non‑commercial use, and print one copy for personal use, provided copyright and proprietary notices remain intact.
• You may not otherwise reproduce, modify, copy, distribute, or use Website materials for commercial purposes.

Nothing in these Terms:

• Affects or limits your rights as a consumer under applicable law; or
• Excludes or limits our liability for death or personal injury resulting from our negligence.

The Website is provided on an “as is” and “as available” basis without representations or warranties (express or implied). We do not guarantee the security or privacy of the Website. Subject to applicable law, we are not responsible for:

• Incompatibility of the Website with your equipment, software, or telecommunication links;
• Technical problems including errors or interruptions;
• Unsuitability, unreliability, or inaccuracy of the Website;
• Failure of the Website to meet your requirements.

To the fullest extent permitted by law, we will not be liable for consequential or incidental damages or any indirect, special, or punitive damages arising out of or related to the Website.

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions will continue in full force and effect.

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

These Terms constitute the entire agreement between you and us in relation to Website use. Separate and additional terms provided by THG govern product sales, checkout, and customer service (see Part B).

Dr. Kurt Wolff GmbH & Co. KG, Johanneswerkstraße 34-36, 33611 Bielefeld, Germany
Email: shop-us@alpecin.com

The checkout process made available via the Website is operated by THG. THG is the merchant of record and the contractual seller to you for all product purchases placed via the checkout.

• Seller: FIC Shareco Limited (“THG”).  In some circumstances your contract may be with one of our group companies rather than us. If your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American Express card, then your relationship will be with THGPP LLC whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA.
• Registered address: Icon 1, 7-9 Sunbank Lane, Altrincham, WA15 0AF
• Company number/identifiers: 05016010
• Governing law and jurisdiction for sales contracts: Delaware state law and applicable U.S. federal law

All product sales, order acceptance, and contractual terms are governed exclusively by THG’s terms of sale (‘Terms of Sale’).

• Pre‑contract information (consumer):  By placing an order with THG, you are confirming that:
  • you are legally capable of entering into binding contracts;
  • you are at least 18 years of age
  • you are a consumer (i.e. for private use as opposed to business use); and
  • the information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
• Products may vary from their pictures:  We have made every effort to ensure that the products conform to the photographs and descriptions provided on our Website. However, please note that certain colours may look different to the actual colour of the products, when displayed on an electronic device. We have the right to make minor changes to the products without notifying you in order to conform with any applicable safety or other legal or regulatory requirements; or implement minor technical adjustments and improvements.
• Availability of products: We do not represent or warrant that particular products will be available.  If we cannot accept your order due to unavailability or a pricing or description error, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.  If we have taken payment, we will be refund you as soon as possible (and in any event, within 14 days) for amounts paid for products we cannot supply.

• Offer, acceptance, and confirmation processes:  Our acceptance of your order will take place when we email you confirming our acceptance (‘Order Confirmation’), at which point a contract between you and us will come into existence.  Automated acknowledgements of your order which you may receive from us do not amount to our acceptance of your offer to purchase products advertised on our Website.

• Pricing, VAT, duties, and any other taxes: All prices (including delivery charges) shown on the Website are exclusive of applicable sales tax, which shall be calculated at check out.  We reserve the right to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you an Order Confirmation).
• Accepted payment methods and authorization: Payment can be made by major credit or debit cards. Payment will be debited and cleared from your account on the dispatch of your goods to you.  You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.  If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
• Handling of pricing errors and refunds: In the unlikely event that the price shown on the checkout page is wrong, and we discover this before Order Confirmation, we are not required to sell the products to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. In these circumstances, if you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund.

• Delivery options, timelines, territories, and charges: Information about delivery times and costs will be set out at checkout and orders will be delivered to the address you specify. All such delivery times are estimates only and not guaranteed.  Delivery will be deemed to have taken place when the goods have been delivered to the delivery address specified by you in your order.  If you are not home when the goods are delivered, we may leave the goods in a safe location or, if no one is available to accept delivery, re-deliver the goods on a different day.
• Risk of loss/damage transfer: The responsibility (sometimes referred to as ‘risk’) for the goods remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.
• Title passage conditions: You own the goods only once we have received payment in full of all sums due (including any delivery charges).

• Statutory cancellation period and process: You have a 30 day right to cancel the contract between us and you for any reason (this is often called the ‘cooling off period’).  The 30 day period starts running on the day on which you acquire physical possession of the goods (i.e. the day the goods are delivered to you). If you have ordered multiple products which are delivered on different days, your right to cancel will expire 30 days after the delivery of the last product. For some products we may give you a longer period during which you can cancel the contract. Please note that you may lose your legal right to cancel if the goods were sealed for hygiene reasons and become unsealed after delivery, or if the goods have been used or sampled after delivery. Please check our Returns Policy for more information about returns.
• Returns logistics, conditions, and costs: Please see our Returns Policy for details as to how to return goods to us. Unless stated otherwise in our Returns Policy, you are responsible for the cost of returning goods.
• Refund processing times and method: Please see our Returns Policy for processing times for refunds.  Refunds will be made using the same payment method that you used when ordering the products. Refunds may be reduced for any diminished value in the products resulting from your excessive handling of them (e.g. more than would be permitted in a shop).  If we issue a refund before we have received the products and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the products have been handled excessively.
• Your statutory rights: If any products you have purchased have faults or are damaged when you receive them, or if you receive incorrect or incorrectly priced goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for one or more of the following remedies: right to reject, repair or replacement, refund.

• Identity, account, and payment verification procedures: To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third party databases.
• We may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.  In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You consent to such checks being made.

• When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We will process personal information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
• You authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

For all enquiries about orders, payments, delivery, returns, and refunds, please contact shop-us@alpecin.com.

Nothing in these Terms of Sale:

• Affects or limits your rights as a consumer under applicable law; or
• Excludes or limits our liability for death or personal injury resulting from our negligence.

If we fail to comply with these Terms of Sale, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. 

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.

We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity whatsoever.

To the fullest extent permitted by law, we will not be liable for consequential or incidental damages or any indirect, special, or punitive damages arising out of or related to the Website.

We are not responsible for any failure or delay in performing our obligations where that failure or delay results from any event that is outside of our control. Such events include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, pandemic, other natural disaster, or any other event that is beyond our control.

If we are delayed or fail to perform our obligations as a result of an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay then you may contact us to end the contract and receive a refund for any goods you have paid for but have not received.

If any provision of these Terms of Sale is deemed unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions will continue in full force and effect.

No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

These Terms of Sale constitute the entire agreement between you and us in relation to product sales, checkout and customer services. Separate and additional terms provided by Dr Wolff govern Website use (see Part A).