FAQ: Frequently Asked Questions
Do you have questions about Alpecin? In our FAQ, you will find frequently asked questions and answers about our products and more!
Products: Frequently Asked Questions about Products
You can easily combine the Caffeine DMG Shampoo and the Caffeine DMG Serum, but it's not absolutely necessary to use both products at the same time.
What's crucial is that your hair and scalp receive a daily dose of DMG + Caffeine.
We recommend using the shampoo on days when you wash your hair and the serum on days when you don't.
Ordering & Payment: Frequently Asked Questions about Ordering & Payment
After placing your order, you will receive an order confirmation via email.
Please note that if you order multiple products, they may be delivered in separate shipments.
Typically, your order should arrive within 3–4 business days.
We offer the following payment options only:
- Credit Card (Amex, Visa, Union Pay, Mastercard)
- Apple Pay and Google Pay
The invoice will be sent to you via email after your order has been dispatched. It's for your information only, as the amount has already been paid using your chosen payment method.
Shipping & Delivery: Frequently Asked Questions about Shipping & Delivery
The shipping cost is $5, and shipping is free for orders over $50.
The delivery time is 3–4 business days.
Currently, we do not offer express delivery.
Returns & Refunds: Frequently Asked Questions about Returns & Refunds
To return an item, please email customer service at shop-us@alpecin.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Dr. Wolff USA Distribution Inc
Attn: Returns
RMA #
300 Cedar Lane Suite A
Edison, NJ 08817
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
You can find more information in the Return Policy.
To return an item, please email customer service at shop-us@alpecin.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Dr. Wolff USA Distribution Inc
Attn: Returns
RMA #
300 Cedar Lane Suite A
Edison, NJ 08817
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
You can find more information in the Return Policy.
You can find the return address in the Return Policy.