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A middle-aged man sitting in a relaxed setting with a tablet in hand against a dark background symbolises Alpecin's customer service.A middle-aged man sitting in a relaxed setting with a tablet in hand against a dark background symbolises Alpecin's customer service.

Contact

Got questions about Alpecin products, our website, or your order? Our customer service team is here to help!

FAQ: Frequently asked questions about orders & more

After placing your order, you will receive an order confirmation via email.

Please note that if you order multiple products, they may be delivered in separate shipments.

Typically, your order should arrive within 3–4 business days.

We offer the following payment options only:

  • Credit Card (Amex, Visa, Union Pay, Mastercard)
  • Apple Pay and Google Pay

The invoice will be sent to you via email after your order has been dispatched. It's for your information only, as the amount has already been paid using your chosen payment method.

To the general FAQs

How you can reach us

Got questions or suggestions? We're here for you!

  • Adress

    Dr. Wolff USA Distribution Inc. - 231 S
    LaSalle Street Suite 2100, Chicago IL 60604

  • Email

    shop-us@alpecin.com

Contact form: Do you have any questions or suggestions?

Please fill in at least the mandatory fields marked with "*", and then click "Submit".

The above information will be stored by us electronically and will be used only to contact you. They will not be passed on to third parties. By clicking on the send button, you consent to the storage of the above data.

Cyclist with a helmet and Alpecin Cycling jersey riding a road bike through vineyardsCyclist with a helmet and Alpecin Cycling jersey riding a road bike through vineyards

Alpecin Cycling: The Cycling Magazine

Alpecin Cycling offers amateur cyclists tips on training, tactics, nutrition, equipment, and health related to road cycling and gravel riding.

Go to Alpecin Cycling