Terms and Conditions

(1) These general terms and conditions (hereinafter "GTC") of Dr. Kurt Wolff GmbH & Co. KG, Johanneswerkstraße 34-36, 33611 Bielefeld, HRA 11533 (hereinafter: Dr. Wolff/we/us), in the version valid at the time of the order, apply to your orders of goods in the Alpecin Shop, www.alpecin.com/en-de (hereinafter: "Shop").

(2) The conditions for the use of promotional vouchers can be found in these GTC under § 8.

(3) A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity.

(4) An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

(5) The sale of our products is only for private use in household quantities. You therefore assure that you will not use the items purchased through the Shop for resale in the course of business, i.e. not for commercial resale.

(6) You can download, save or print the GTC as a PDF.

(7) Deviating regulations and conditions from these GTC are only valid if they have been expressly confirmed by us in text form in individual cases.

(8) We may update or change these GTC from time to time. The current version of the GTC can be viewed at any time. To the extent required by law, Dr. Wolff will inform you of such changes. The GTC valid and available at the time of your purchase in the Shop apply.

(1) All offers in the Shop are non-binding (so-called invitation to order/invitatio ad offerendum) and are therefore intended to initiate the submission of a binding offer by the customer.

(2) As part of the ordering process, you first place the desired goods in the shopping cart. There you can change the desired quantity at any time or remove selected goods or services entirely. If you have placed goods there, you will first reach a page by clicking the "Continue" buttons, where you can enter your data and then select the shipping and payment method. Finally, an overview page opens where you can check your details. You can correct your input errors (e.g. regarding the payment method, data or the desired quantity) by clicking on "Edit" in the respective field. If you want to cancel the ordering process completely, you can simply close your browser window. Otherwise, after clicking the confirmation button "Order with obligation to pay", your declaration becomes binding as an offer. By declaring your offer, you agree to electronic invoice transmission only.

(3) We can accept your offer within 5 working days

(i) by sending you an order confirmation ("Order Confirmation") by email to the email address you provided or in writing, whereby the receipt of the order confirmation by you is decisive, or

(ii) by delivering the ordered goods to you, whereby the receipt of the goods by you is decisive. If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives first occurs.

The prices listed at the time of the order apply. The stated prices are final prices. They include the applicable German statutory VAT.

The contract provisions with details of the ordered goods and/or booked services, including these GTC and the cancellation policy, will be sent to you by email with the order confirmation. The contract provisions are not stored by us.

(1) We deliver your goods order exclusively to the areas listed at here. 

(2) Information on shipping costs can be found during the ordering process and here.
Deliveries with an order value of 35 € or more are free of shipping costs.

(3) Standard deliveries are made to the delivery address specified in an order. 

(4) You will be informed about the expected shipping time on the respective product page before placing the order. 

(5) As a rule and if possible, your order will be delivered in one shipment. However, partial deliveries are possible after prior notification if a complete delivery cannot be made. 

For the payment of your order, we offer the following payment methods: card payment (VISA, Mastercard, Maestro, American Express, Union Pay), PayPal, ApplePay, GooglePay, Klarna Invoice. With a PayPal payment, the option "Pay after 30 days" is available.

(1) Promotional vouchers are vouchers/discount codes ("Promotional Vouchers") issued as part of a marketing campaign/measure with a specific validity. The regulations on the promotional vouchers apply in addition to and take precedence over these GTC.

(2) Promotional vouchers can be redeemed once by entering the promotional code during the ordering process. One promotional voucher can be redeemed per order. Multiple promotional vouchers cannot be combined.

(3) Subsequent redemption of the promotional voucher after completion of the order is not possible.

(4) The order value must at least correspond to the discount granted by the promotional voucher.

(5) The discount granted by the promotional voucher will not be paid out in cash. The promotional voucher will not be refunded if goods are returned in whole or in part.

(6) Transfer of the promotional voucher to third parties is excluded. Dr. Wolff assumes no liability for loss, theft or illegibility of the promotional voucher.

The delivered goods remain the property of Dr. Wolff until full payment has been made. Before the transfer of ownership, pledging, transfer by way of security, processing or transformation of the delivered goods without our consent is not permitted.

(1) If the goods purchased and delivered from our online shop are defective, you are entitled to demand supplementary performance, withdraw from the contract or reduce the purchase price within the framework of the statutory provisions resulting from §§ 434 ff. BGB.

(2) The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. Claims for defects that we have fraudulently concealed expire within the regular limitation period.

(3) In addition, you are entitled to rights in the event of defects within the framework of a quality and/or durability guarantee, provided that we have expressly given such a guarantee regarding the sold item in individual cases.

(1) We are liable only for intent and gross negligence. Furthermore, we are liable for the negligent breach of obligations, the fulfilment of which enables the proper execution of the contract in the first place, the breach of which endangers the achievement of the purpose of the contract and on whose compliance you as a customer can regularly rely. In the latter case, however, we are only liable for the foreseeable, typical damage. The same applies to breaches of duty by our vicarious agents.

(2) The above exclusions of liability do not apply in the event of injury to life, body and health. The above exclusions of liability also do not apply if we have fraudulently concealed a defect or have assumed a guarantee for the quality of the item.

(3) Liability under the Product Liability Act remains unaffected.

Our data protection policy can be found here.

Our return policy can be found here.

(1) The law of the Federal Republic of Germany applies, excluding the UN Sales Convention, if

(a) you have your habitual residence in Germany, or

(b) your habitual residence is in a state that is not a member of the European Union.

(2) In the event that you have your habitual residence in a member state of the European Union, German law also applies, whereby mandatory provisions of the state in which you have your habitual residence remain unaffected.