Frequently Asked Questions and Answers about Ordering & Payment

After placing your order, you will receive an order confirmation via email. Once your package has been dispatched, you will also receive a shipping confirmation with a tracking link for DHL parcel tracking.

Please note that if you order multiple products, they may be delivered in separate shipments. In this case, your tracking link will include multiple tracking numbers so you can track each delivery individually.

Typically, your order should arrive within 2–4 working days.

We offer the following payment options only:

• Credit Card (Amex, Visa, Union Pay, Maestro, Mastercard)
• Apple Pay and Google Pay
• PayPal
• Klarna Invoice

The invoice will be sent to you by email after your order has been dispatched. It is for information purposes only, as the amount has already been paid using your chosen payment method.

It is possible that your order may arrive in multiple shipments. Please check your shipping confirmation again to see if you have received multiple tracking numbers. If you cannot find any further information or need assistance, please contact our customer service. We are happy to help!

To do this, fill out the cancellation form from your order confirmation or click on this link: Cancellation Form

Unfortunately, completed orders cannot be changed. However, you have the option to withdraw from your order and place a new one.