FAQ: Frequently Asked Questions
Do you have questions about Alpecin? In our FAQ, you will find frequently asked questions and answers about products and more!
Products: Frequently Asked Questions about Products
In principle, the Alpecin Caffeine Shampoo C1 is well tolerated. Nevertheless, the longer you leave the shampoo on the scalp, the more intensive the effect of the Caffeine. This, however, may increase the risk of scalp redness especially for sensitive scalps. Therefore, you should pay close attention to how your scalp reacts when you leave the product on longer. Normally, 2 minutes should be enough to stimulate the hair roots.
Alternatively, we recommend using an Alpecin Shampoo for dry or sensitive scalps.
The efficacy of a Caffeine-containing shampoo to to strengthen the hair roots was demonstrated in scientific studies [in vivo] after being left on for just two minutes – from application to rinsing out. The presence of stimulating Caffeine was confirmed after just 120 seconds which means there is no need to leave the product in for longer. A study has, however, shown that absorption of the active ingredient increases for a period of up to 30 minutes. After that, penetration via the skin surrounding the follicles increases to such an extent that an additional Caffeine supply is ensured for up to about eight hours.
If the product is left on the scalp for longer than 2 minutes, check your scalp type and scalp condition. Depending on the scalp's sensitivity, leaving the product on excessively long can result in temporary redness. To achieve a particularly intensive protective effect, we therefore recommend the combined use of Alpecin Caffeine Shampoo C1 and Alpecin Caffeine Liquid.
Alpecin Caffeine Shampoo C1 must be left on the scalp for at least 2 minutes so that sufficient Caffeine can penetrate to the hair roots and strengthen the hair.
Ordering & Payment: Frequently Asked Questions about Ordering & Payment
After placing your order, you will receive an order confirmation via email.
Please note that if you order multiple products, they may be delivered in separate shipments.
Typically, your order should arrive within 2–4 working days.
We offer the following payment options only:
- Credit Card (Amex, Visa, Union Pay, Maestro, Mastercard)
- Apple Pay and Google Pay
- PayPal
- Klarna Invoice
The invoice will be sent to you by email after your order has been dispatched. It is for information purposes only, as the amount has already been paid using your chosen payment method.
Shipping & Delivery: Frequently Asked Questions about Shipping & Delivery
The standard delivery fee is £4.95. We offer free standard delivery on all orders over £35.
The delivery time is between 2-4 business days.
Currently, we do not offer express delivery.
Returns & Refunds: Frequently Asked Questions about Returns & Refunds
If your order has already been dispatched, cancellation is no longer possible. In this case, you will need to follow our returns process once the item has been delivered. Please contact our customer support team at alpecinsupport@thgingenuity.com for further assistance.
Returns are processed through a cancellation. The customer is responsible for the return shipping costs.
The return address can be found on the cancellation form.