FAQ: Frequently Asked Questions and Answers about Returns & Refunds
If your order has already been dispatched, cancellation is no longer possible. In this case, you will need to follow our returns process once the item has been delivered. Please contact our customer support team at alpecinsupport@thgingenuity.com for further assistance.
Returns are processed through a cancellation. The customer is responsible for the return shipping costs.
The return address can be found on the cancellation form.
You will receive your refund no later than 14 days after initiating your cancellation. The refund will be processed using the payment method you selected when placing your order.
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