Contact
Do you have questions about Alpecin products, our website, or your order? Our customer service team is here for you!
Do you have questions about Alpecin products, our website, or your order? Our customer service team is here for you!
After placing your order, you will receive an order confirmation via email.
Please note that if you order multiple products, they may be delivered in separate shipments.
Typically, your order should arrive within 2–4 working days.
We offer the following payment options only:
Do you have questions or suggestions? We are here for you!
Adress
Dr. Wolff UK Ltd.
Carpenter Court
1 Maple Road, Bramhall, Cheshire
Stockport SK7 2DH,
United Kingdom
You can reach us:
Please fill in at least the mandatory fields marked with "*", and then click "Submit".
The invoice will be sent to you by email after your order has been dispatched. It is for information purposes only, as the amount has already been paid using your chosen payment method.
If your order has already been dispatched, cancellation is no longer possible. In this case, you will need to follow our returns process once the item has been delivered. Please contact our customer support team at alpecinsupport@thgingenuity.com for further assistance.
Unfortunately, completed orders cannot be changed. However, you have the option to withdraw from your order and place a new one.
Currently, we only offer shipping within the United Kingdom.
The standard delivery fee is £4.95. We offer free standard delivery on all orders over £35.
The delivery time is between 2-4 business days.
Currently, we do not offer express delivery.
Returns are processed through a cancellation. The customer is responsible for the return shipping costs.
The return address can be found on the .
You will receive your refund no later than 14 days after initiating your cancellation. The refund will be processed using the payment method you selected when placing your order.
