Returns Policy

Customers have 7 calendar days to return items from the day they receive them. To be eligible for a return, items must be unused, unopened, and in the same condition in which they were received. A receipt or proof of purchase must be provided.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you must email us at: sales.sg@drwolffgroup.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales.sg@drwolffgroup.com. 

Model instructions on withdrawal (Download PDF) | Model Cancellation Form (Download PDF)