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After placing your order, you will receive an order confirmation via email.

Please note that if you order multiple products, they may be delivered in separate shipments.

The order will be delivered within 2–4 working days for standard delivery within Singapore, 3–6 working days for deliveries from Singapore to West Malaysia, and 4–9 working days for deliveries from Singapore to East Malaysia.

We offer the following payment options only:

• Credit Card (Amex, Visa, Union Pay, Mastercard)
• Apple Pay and Google Pay
• Shop Pay

The invoice will be sent to you by email after your order has been dispatched. It is for information purposes only, as the amount has already been paid using your chosen payment method.

If your order has already been dispatched, cancellation is no longer possible. In this case, you will need to follow our returns process once the item has been delivered. Please contact our customer support team at: sales.sg@drwolffgroup.com

Unfortunately, completed orders cannot be changed. However, you have the option to withdraw from your order and place a new one.

Currently, we only offer shipping within Singapore.

Singapore
The standard delivery fee is $4. We offer free delivery for all Singapore orders above $55.

Malaysia
For orders delivered within Malaysia, the standard delivery fee will vary depending on the delivery location and will be calculated accordingly at checkout. We offer free delivery for all Malaysia orders above RM165.

Deliveries from the Alpecin online shop can be made within Singapore and Malaysia. Your order will be processed and delivered within 2–4 working days for standard delivery within Singapore, 3–6 working days for deliveries from Singapore to West Malaysia, and 4–9 working days for deliveries from Singapore to East Malaysia. If not all desired items are in stock, partial deliveries may be made, and any subsequent deliveries will be free of charge.

Currently, we do not offer express delivery.

Returns are processed through a cancellation. The customer is responsible for the return shipping costs.

The return address can be found on the cancellation form.

You will receive your refund no later than 14 days after initiating your cancellation. The refund will be processed using the payment method you selected when placing your order.